Condo Owner

Volume19 Issue3 2015

Condo Owner publishes information vital to the business and pleasure of resort condominium ownership. Topics covered relate to real estate market trends, community association matters, rental management issues, tax and insurance updates and more.

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V O L U M E 1 9 • I S S U E 3 condo owner www.condo-owner.com 35 technology Have a policy in advance Make your page closed, but send invitations to join Screen people who want to join your p age to be sure they're actual residents or owners of property within your HOA, sug- gested Eric Colburn, founder of Verdei Properties Inc., a community association management company in Dallas. But also send invitations to all residents so every- body knows the page is available, and encourage those who do join to check your page regularly to stay informed. As part of that effort, determine whether your page will be open to teens in the commu- nity or only adult residents. And when people move out of or sell their home in your association, remove them from the page's membership. n "Boards can do a lot of things to protect themselves," said Garcia. "They absolutely need to have some social media policy in place to define who gets to post and what kinds of posts are prohibited, and reserving the right to block repeat offenders who are putting up inappropriate posts. They should also adopt individual controls--for instance, Facebook can block certain words, and boards should use those controls, too. The policy should a lso include a c ode of conduct . It should state things like you can't post confi- dential information, and you can't use derogatory terminology." n 5 Provide helpful documents Create a tab on your Facebook page where you post important documents like your bylaws and rules and regulations, meeting min- utes , agenda items for your annual meeting , amenity rules , and so on, sug- gested Colburn. Also have a tab that opens to a list of important contacts for people like your property management company ; reliable vendors for electri- cal, HVAC, and plumbing issues; and your neighborhood watch contact. n 7 6

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